F&B Assistant Learning Manager - Vietnamese Nationality candidate only

Reports To\: Director of Food & Beverage

Position Objective\: To drive the learning culture within the Food & Beverage through immersive onboarding, continual skills elevation, and the refinement of service behaviours that align with Park Hyatt’s standards of understated luxury and Forbes Five-Star performance.

Scope of Role\: The F&B Assistant Learning Manager acts as the catalyst of development within the F&B, guiding colleagues toward excellence in guest engagement, technical service delivery, and professional growth. This role designs, delivers, and evaluates all learning experiences related to F&B —ensuring every associate’s journey reflects the precision, empathy, and artistry that define the Park Hyatt brand.

Key Responsibilities\:

Learning Design & Implementation

• Develop and implement the F&B learning strategy, aligned with divisional objectives and brand standards.
• Design and deliver onboarding experiences that immerse new colleagues into the culture of luxury and service intent from their first day.
• Create and maintain training materials, learning pathways, and divisional SOPs in alignment with Forbes and Hyatt foundations.
• Conduct hands-on training and field coaching to reinforce service rituals and technical mastery.
• Identify skill gaps through operational observation and feedback mechanisms, designing corrective learning plans.

Performance & Development

• Partner with Department Heads to ensure all colleagues have Individual Development Plans (IDPs) that support long-term growth and retention.
• Monitor and measure the impact of training on guest experience, operational metrics, and colleague engagement.
• Conduct service audits and feedback sessions to evaluate consistency and precision in performance.
• Curate and facilitate learning sessions focused on emotional intelligence, attentiveness, and leadership readiness.

Collaboration & Communication

• Serve as the liaison between the F&B and the hotel’s Learning & Development team, ensuring alignment while maintaining departmental autonomy.
• Partner closely with the Director of F&B to integrate training objectives into performance reviews and business priorities.
• Support leadership development for Supervisors and Assistant Managers through tailored coaching and mentorship programs.

Administration & Compliance

• Maintain accurate records of all training activities, attendance, and evaluation results.
• Support the development and upkeep of F&B SOPs, ensuring they reflect brand and operational evolution.
• Ensure compliance with all mandatory learning and safety training requirements within the Division.

Expected Attitude & Behaviour\:

• Embodies warmth, composure, and discernment—demonstrating genuine care for both colleagues and guests.
• Operates with curiosity, precision, and a mindset of continuous improvement.
• Acts as a mentor and role model of brand values, inspiring others through consistency and example.
• Balances creativity with discipline, ensuring that every training moment strengthens operational excellence.
• Upholds discretion, professionalism, and integrity in all colleague interactions.