F&B Captain/Supervisor (TIPS + MEDICAL + BENEFITS)

Company Overview

The Nanson is a private member’s club at InterContinental Robertson Quay, Singapore, offering exceptional hospitality, world-class cultural programming, versatile spaces, curated content, and refined dining to create a connected, collaborative community for bold, creative minds.

Job Summary

Deliver exceptional member service by proactively engaging guests, highlighting specials, taking orders, and maintaining high service standards in a refined dining environment at The Nanson.

Responsibilities

• Deliver personalized, proactive service to ensure the highest level of member experience
• Highlight daily specials and provide tailored menu recommendations to members and guests
• Accurately take orders and attend to special requests to meet guest preferences
• Engage warmly and professionally with members, guests, and team members to foster a welcoming atmosphere
• Set up tables and side stations efficiently to support smooth service delivery
• Maintain attentive service throughout guest interactions to uphold the club’s high service standards
• Prioritize tasks and multitask effectively during busy periods to ensure seamless operations

Preferred competencies and qualifications

• Demonstrate a friendly and confident personality with strong customer service skills
• Show passion for food, beverages, and hospitality to enhance guest experience
• Communicate clearly and effectively with members, guests, and colleagues
• Exhibit strong interpersonal skills and a positive, can-do attitude
• Collaborate well as a team player to support a cohesive work environment
• Adapt flexibly to shift schedules, including weekends, public holidays, evenings, and late nights

Other Information

Benefits

• Exclusive employee discounts at The Nanson and partner F&B outlets
• Daily staff meals from breakfast to dinner
• Comprehensive group insurance covering unlimited GP visits, medicine, TCM, and hospitalisation
• Employee partnership plan and bonus scheme
• Monthly tips

Availability

• Able to work weekends and public holidays
• Flexible with shifts, including evenings and late nights