F&B Hostess

OBJECTIVE:

Operation and service in a professional, efficient and courteous manner

KEY DUTIES / RESPONSIBILITIES

• Consistently offer a professional, friendly greeting and engaging service.
• Understand the Server’s tasks in the outlet.
• Understand shift end reports in the outlet.
• Assist guests regarding food and beverage menu items informatively and helpfully.
• Have knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Ensuring the restaurant is ready to receive guests.
• Set tables ready in line with opening standards.
• Ensure your wear your name-tag, be well grooming, wear a clean uniform and have personal presentation standards in accordance with company policy.
• Maintain responsibility of cleanliness of hostess station and all food and drink menu.
• Know your product and price list.
• Have a complete knowledge of all food & beverage menus: ingredients, the preparation, how items are served accompanied dishes, know the price, know daily special.
• Maintain details knowledge of menus, including daily special and ensure all tables are cleared quietly and efficiently.
• Check reservation list (VIP guest in house or any important message).
• See that reservation signs are placed on table.
• Answer the telephone on maximum of 3 rings, using a friendly tone and being informative.
• Create a reservation for guests with their dinning preferences if the guests request and note clear message in the reservation sheet.
• Ask number people in party, the timing for reservation, guests would prefer smoking or non-smoking area and ask if there is any special occasion or requirement.
• Be attentive to guest’s request (flight, boat, activities of resort in hostess standard).
• Approach the guests at the entrance ad welcome guests with restaurant name.
• Check if the guests are holding any reservation. If not, request room number or non-room guest, Hostess has to update all information to reservation sheet and informed station holder guest’s profile (including any special request from guests).
• Should recognise VIP guests, House guests or long stayed guests and welcome them by their name.
• Walk with guests to the table, pull out the chair for ladies first and then other guests you can accommodate after.
• Once guests are seated, hand them with menu and introduce our server who will take care of the guests. Wish them “Enjoy their lunch/dinner at “name” restaurant.
• On departure of guests, hostess has to make contact with guests, ask them about their experiences.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.