F&B Management Manager

Job Description

The F&B Operations Manager is responsible for overseeing the overall operations and performance of the company's F&B stalls. The role focuses on outlet performance, manpower coordination, operational standards and sourcing new locations for business expansion.

Key Responsibilities

1. Multi-Outlet Operations

• Oversee the daily operations of approximately 8 F&B stalls.
• Conduct regular outlet visits to ensure smooth operations.
• Monitor food quality, service standards, cleanliness and overall presentation.
• Work closely with stall supervisors to resolve operational issues.
• Ensure consistent operating standards across all stalls.

2. Manpower Management

• Coordinate manpower requirements and deployment across the stalls.
• Review staff rosters, attendance and manpower shortages.
• Work with supervisors to improve staff productivity and minimise unnecessary overtime.
• Assist management with recruitment and staff performance matters when required.

3. Sales & Cost Performance

• Monitor sales and operating performance of each stall.
• Monitor food cost, manpower cost, wastage and other major operating expenses.
• Identify underperforming stalls and recommend improvement measures.
• Implement initiatives to improve sales and profitability.
• Provide regular operational and performance updates to management.

4. New Location Sourcing & Business Expansion

• Source and identify potential new locations for F&B stall expansion.
• Liaise with coffeeshop operators, food court operators, landlords and property agents for available stalls.
• Conduct site visits and evaluate potential locations.
• Assess factors such as rental, footfall, surrounding population, competition and business potential.
• Negotiate basic commercial terms with landlords/operators for management approval.
• Coordinate the setup and opening of approved new stalls.

5. Compliance & Operational Standards

• Ensure outlets maintain appropriate food hygiene and operational standards.
• Ensure compliance with relevant SFA requirements and company procedures.
• Follow up on operational, hygiene or licensing issues where required.

Job Requirements & Qualifications

• Minimum 3–5 years of F&B operations experience, preferably managing multiple outlets or stalls.
• Diploma in F&B Management, Hospitality, Business Management or related discipline is preferred.
• Candidates with strong relevant F&B experience may be considered without a diploma.
• Experience in coffeeshop, food court or multi-outlet F&B operations is an advantage.
• Good understanding of outlet sales, food costs, manpower costs and profitability.
• Good leadership and staff management skills.
• Resourceful and able to independently source and evaluate potential new F&B locations.
• Comfortable dealing with landlords, property agents and coffeeshop/food court operators.
• Good communication and negotiation skills.
• Able to travel between different outlets regularly.
• Able to work independently and report directly to management.