Roles & Responsibilities

Role Overview: The Management Trainee will learn and assist in all aspects of outlet operations, from food preparation and customer service to staff supervision and outlet management, with a structured progression from Service Crew to Acting Outlet Manager.

Key Responsibilities:

Customer Service & Food Service

* Assist customers with food selection and portioning.

* Learn and handle POS/Cashiering system for payments.

* Maintain friendly and professional customer interaction.

* Support takeaway and packaging orders.

Food Safety & Hygiene

* Follow SOPs for food preparation and service.

* Maintain cleanliness of dining area, kitchen, trays, utensils, and food display.

* Ensure compliance with food safety standards.

Operational Support

* Refill and arrange food items neatly.

* Monitor stock levels and assist with inventory management.

* Perform ad hoc duties as assigned.

Shift Supervision (Supervisor Level)

* Manage daily operations during shift.

* Motivate and coach team members.

* Handle customer feedback and prepare reports.

* Ensure quality and consistency of dishes.

* Schedule staff and manage manpower effectively.

Outlet Management (Acting Outlet Manager Level)

* Oversee overall outlet operations and QSC standards.

* Analyze sales data and production planning.

* Assist in recruitment, training, and performance appraisals.

* Manage P&L, inventory, and vendor coordination.

* Implement operational improvements and ensure SOP compliance.

Leadership & Development

* Mentor and train staff.

* Prepare for full Branch Manager responsibilities.

* Support cross-training in multiple operational areas.

Key Requirements:

- Candidates with no experience are welcomed, training is provided

- Prior F&B experience is a plus

- Able to speak basic English and fluent Mandarin in order to liaise effectively with customers