F&B Manager

Compensation

$82,700 - $85,000

JOB OVERVIEW

The F&B Manager will be responsible for the overall operation of the Restaurant. Responsible for enforcing all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties. Responsible to hold regular department meetings and to institute promotion and incentive programs in the Restaurant/bar. This position requires the manager to be on the floor of the restaurant/bar approximately 75% of the time. The manager is to assist with guest service in any way possible.

ESSENTIAL SKILLS

• Understand the mission, vision and game plan of the hotel.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Works on special projects and contributes ideas to the growth of the department.
• Strong leadership skills and has the ability to apply them.
• Establish goals and objectives to improve the department.
• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
• Ability to take and give direction.
• Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.

JOB DUTIES

• RESTAURANT
  • Coordinate all aspects of large groups with reservations in the restaurant/beverage.
  • Responsible for reservations on holidays.
  • Set up and monitor regular contests and promotions.
  • Assist with implementation of special promotions.
  • Conduct inspections of work areas regularly and address items that need attention.

• Staff Management
  • Hold a pre-shift meeting with staff prior to reporting to stations.
  • Be prepared for each daily activity and review any variations with management and staff.
  • Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  • Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
  • Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
  • Supervise the staff and handle any associate situation.
  • Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
  • Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
  • Ensure staff is properly groomed and uniformed at all times.
  • Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
  • Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Maintain close control and inventory of uniforms, supplies, and equipment.
  • Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
  • Maintain a complete and accurate set of logs.
  • Prepare and submit accident or injury reports when needed.
  • Be a team player and encourage the teamwork attitude among staff.
  • Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
  • Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
  • Plan, assign and direct work of associates.
  • Promote open channels of communication between all hotel departments.

Training

• Ensure all associates are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton DC National Mall policies.
• Facilitate new hire training.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

• • Accountable for the financial performance of the department.
  • Prepare and control hotel budget for the department.
  • Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
  • Holds department meetings and attends inter-departmental meetings.
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Route associate commendations received from guests to the person responsible for assembling the daily packet.
  • Notify management of any pertinent information related to shift activities.
  • Determine the requirements for and the follow up on special groups, VIPs, etc.
  • Participate in Hotel Manager on Duty Program.
  • Follow supervisor’s instructions and completes other duties as directed or assigned.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Rarely. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Rarely.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Frequently. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Frequently. Pushing carts down hallways.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 30 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

BENEFITS

Our healthcare package includes medical, dental, vision and other benefits.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.