F & B Manager - Sky Avenue

Job Description – F&B Manager

Job Responsibilities:

* Oversee and manage the overall operation of assigned F&B outlets to ensure smooth, efficient and profitable daily operations.
* Develop and implement operational strategies and initiatives to achieve the department’s business objectives, revenue targets and service standards.
* Ensure a high level of customer-oriented service is consistently provided to all patrons and guests.
* Conduct regular operational inspections and monitor the outlets to ensure consistency in service quality, food quality, hygiene, cleanliness and overall guest experience.
* Establish, review and continuously improve the existing Standard Operating Procedures (SOPs), service standards and work processes to enhance operational efficiency and service excellence.
* Ensure all F&B operations comply with the company’s policies, procedures, food safety requirements and applicable five-star hotel standards.
* Monitor and ensure the outlets are well-prepared for internal and external quality audits, including Forbes Travel Guide standards and other applicable luxury hospitality standards.
* Lead, supervise, coach and motivate the F&B team to achieve high standards of work performance, productivity and service excellence.
* Identify employees’ training and development needs and provide appropriate coaching, guidance and recommendations for staff progression and career development.
* Conduct regular management meetings, daily briefings and operational reviews with outlet teams to communicate business updates, operational requirements and service expectations.
* Prepare and analyze Profit & Loss (P&L), sales, labour cost, food cost, beverage cost and other management reports to monitor financial and operational performance.
* Take appropriate corrective actions to control operational costs and maximize revenue and profitability.
* Develop and monitor annual budget, sales forecast, manpower planning and operational expenditure in accordance with business requirements.
* Work closely with the culinary team on menu planning, menu design, pricing and product development to enhance revenue generation and guest satisfaction.
* Monitor inventory, purchasing, stock control and wastage to ensure effective cost management.
* Handle and resolve guest complaints and operational issues professionally and promptly, ensuring appropriate follow-up actions are taken.
* Collaborate with other hotel departments to ensure seamless coordination of F&B operations and delivery of an excellent overall guest experience.
* Drive continuous improvement initiatives by reviewing existing practices, identifying operational gaps and implementing more effective work processes.
* Ensure adequate manpower deployment and effective scheduling according to business volume and operational requirements.
* Manage all F&B-related administrative matters, documentation and reports accurately and within the required timeline.
* Perform any other duties and responsibilities as assigned by the management.

Job Requirements:

* Preferably possess a recognized Diploma or Degree in Hospitality Management, Hotel Management, Culinary Management or a related discipline.
* Minimum 5 years of relevant F&B operational experience, with at least 2–3 years in a managerial capacity, preferably in a five-star hotel or luxury hospitality environment.
* Candidates with experience in six- or seven-star/luxury hotel operations will have an added advantage.
* Strong knowledge and proven experience in F&B operations, forecasting, budgeting, menu planning/design, cost control and P&L management.
* Proven experience in developing, reviewing and implementing SOPs, service standards and operational workflows.
* Good understanding of five-star hotel service standards, Forbes Travel Guide standards and luxury hospitality service excellence.
* Strong knowledge of food safety, hygiene, quality assurance and F&B operational standards.
* Excellent command of written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese will be an added advantage.
* Pleasant personality with excellent interpersonal, communication and customer service skills.
* Strong leadership, decision-making, problem-solving and organizational skills.
* Demonstrated ability to lead, coach and develop a diverse F&B team.
* Strong business acumen with the ability to analyze operational and financial data and translate findings into practical improvement initiatives.
* Highly customer-oriented, proactive and results-driven with a strong commitment to service excellence.
* Ability to work under pressure and manage multiple priorities in a fast-paced and dynamic hospitality environment while ensuring operational smoothness and efficiency.