F&B OPERATIONS MANAGER / ASSISTANT MANAGER

Responsibilities including but not limited to:

• Oversee the daily operations of the F&B outlet(s), ensuring smooth and efficient service.
• Lead, coach, and motivate the service and operations team to deliver excellent customer experiences.
• Manage manpower planning, staff scheduling, deployment, attendance, and operational coverage.
• Monitor outlet sales, productivity, operating costs, and key performance indicators (KPIs).
• Drive sales and revenue through effective upselling, promotions, and operational initiatives.
• Ensure compliance with food safety, hygiene, workplace safety, and company operating standards.
• Maintain high standards of food quality, service, cleanliness, and overall outlet presentation.
• Handle customer feedback and complaints professionally and implement appropriate follow-up actions.
• Monitor inventory levels, ordering, stock control, wastage, and cost management.
• Work closely with the kitchen and operations teams to ensure efficient coordination between front and back of house.
• Conduct regular operational checks and ensure company policies and standard operating procedures (SOPs) are consistently followed.
• Assist with recruitment, onboarding, training, performance management, and staff development.
• Prepare and review operational reports and provide recommendations for continuous improvement.
• Support the management team in implementing new initiatives, promotions, events, and business strategies.
• Assist with outlet opening and closing procedures and ensure proper cash and operational controls.
• Perform other operational duties and projects as assigned by management.