F&B Operations Manager

F&B Operations Manager
Working Days: 5 days work (based on roster)
Working Hours: 10am - 10pm (2.5 hours break, breakfast & lunch provided)
Working Location: Somerset
Basic Salary: $3000 - $4000 (service fee distribution available)

Job Description:

A. Front-of-House Operations

• Oversee FOH service flow and guest experience
• Ensure compliance with all service SOPs
• Act as first-level handler for customer complaints
• Supervise staff grooming, conduct, and service standards
• Ensure proper execution of opening and closing procedures

B. Staff Management

• Prepare FOH duty rosters and manpower allocation
• Monitor attendance, punctuality, and discipline
• Conduct on-the-job training for FOH staff
• Provide probation feedback and performance observations

C. Daily Operations

• Ensure smooth daily restaurant operations
• Coordinate service timing with kitchen operations
• Support service operations personally during peak hours
• Maintain table turnover efficiency
• Supervise takeaway and delivery workflow on-site

D. Compliance & Reporting

• Ensure compliance with SFA / NEA regulations
• Enforce Company policies and code of conduct
• Escalate operational issues promptly

Requirements:

• Candidates with relevant working experience preferred