F&B Supervisor / Captain

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Customer relations

Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Enquires whether guests are satisfied throughout their experience
Takes into account and anticipates guest needs
Conveys the hotel image

Professional techniques / Production

Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
Supervises and checks the bar, restaurant, menu, presentation
Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
Coordinates with the departments close to the F&B department (front office, reservation etc)
Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
Ensures equipment remains in good condition and signals any needs for technical intervention
Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
Develops employees' motivation and team spirit by creating a good working atmosphere
Integrates and trains employees, providing support for skills development
Ensures that employees are well presented (uniforms, personal hygiene etc)
Helps employees improve their skills and provides support.

Commercial / Sales

Is familiar with all the hotel's services and promotes them to encourage guest loyalty
Respects requests from the Sales Department and fulfils the customer promise
Increases sales through his/her innovative and creative approach and reliable advice
Promotes the special offers and full range of products

Management and administration

Manages the products available for guests
Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy
Knows and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

See also