F&B Supervisor

Position Summary

Join the leadership team behind the exceptional dining and beverage experiences at Chinook Winds Casino Resort! As a Food & Beverage Supervisor, you will provide hands-on leadership and operational support across multiple Food & Beverage venues while ensuring exceptional guest service, regulatory compliance, and efficient daily operations. This role leads, by example, coaches and develops team members, promotes a culture of accountability and teamwork, and ensures every guest receives a memorable dining and entertainment experience in a fast-paced, high-volume casino environment.

Essential Functions

• Lead daily Food & Beverage operations by providing visible floor leadership, coaching team members, and ensuring exceptional guest experiences across all assigned outlets.
• Maintain a visible presence throughout service by assisting team members, anticipating operational needs, and ensuring smooth, efficient service during high-volume business periods.
• Supervise, coach, and support Food & Beverage team members by providing direction, assigning work, monitoring performance, and ensuring operational expectations are consistently met.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Ensure compliance with all Chinook Winds Casino Resort policies and procedures, OLCC regulations, health department requirements, food safety standards, sanitation practices, and responsible alcohol service requirements.
• Resolve guest concerns professionally and efficiently, utilizing service recovery techniques to create positive guest outcomes whenever possible.
• Identify operational opportunities and recommend improvements to enhance efficiency, compliance, employee engagement, and the overall guest experience.
• Maintain beverage inventory controls by monitoring product usage, minimizing waste, assist with completing inventories, maintaining established par levels, and coordinating liquor, beer, wine, and supply orders.
• Monitors food and beverage quality, presentation, consistency, cleanliness, and service standards to ensure departmental expectations are consistently achieved.
• Ensure all equipment, facilities, and work areas remain clean, organized, properly maintained, and compliant with health, safety, and operational standards.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
• Promote teamwork and open communication in a respectful, inclusive, and collaborative work environment.
• Train, mentor, and develop employees to improve technical skills, guest service, operational knowledge, safety awareness, and regulatory compliance.
• Complete performance evaluations, development plans, coaching documentation, and recognition efforts to promote employee engagement and professional growth.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Support department cost control initiatives through inventory management, waste reduction, labor efficiency, and adherence to purchasing and receiving procedures.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Provides operational leadership, decision-making, and issue resolution in the absence of on-site management.
• Maintains current knowledge of Chinook Winds Casino Resort promotions, entertainment, dining venues, events, and resort amenities to better assist guests.
• Identify, address, and report unsafe, hazardous, or irregular conditions while promoting a safe working environment for guests and team members.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.