F&B SUPERVISOR
Summary
Oversee daily restaurant operations, supervise staff, ensure food safety and service standards, and handle customer service in a food & beverage setting.
Job Responsibilities
Supervise and ensure smooth daily restaurant operations, including service flow, staff allocation, and customer handling.
Ensure all food and beverage items are prepared and served according to company standards.
Lead and supervise service staff, provide coaching, on-the-job training and performance feedback.
Prepare staff duty roster and ensure sufficient manpower during peak hours.
Handle customer enquiries and complaints promptly and professionally.
Ensure high standards of service quality and customer satisfaction.
Assist in monitoring stock levels, ordering supplies and maintaining proper storage.
Oversee cashiering functions, ensure accurate cash reconciliation and adherence to SOP.
Ensure workplace cleanliness, hygiene and food safety (SFA/NEA requirements).
Enforce compliance with company policies, service standards, and safety regulations.
Assist in preparing daily reports, sales summaries, and operational documentation.
Support management in implementing promotions, events and operational improvements.
Job Requirements
Minimum 3 years of experience in F&B industry, preferably in a supervisory role.
Strong knowledge of restaurant operations and service workflow.
Good leadership and communication skills
Strong problem-solving abilities and ability to work under pressure.
Customer-oriented with a positive and service-driven attitude.
Able to work shift hours, weekends and public holidays.
Strong sense of responsibility, punctuality, and teamwork.