F&B SUPERVISOR

Company Overview

Wu Fu operates food stalls and coffee shop outlets across Singapore, focusing on delivering quality food and excellent customer service through dedicated teams and operational excellence.

Job Summary

Wu Fu seeks a motivated F&B Supervisor to lead daily operations, ensure food quality and hygiene, manage staff, and drive customer satisfaction across multiple outlets.

Responsibilities

• Supervise and coordinate daily operations of food stalls and coffee shop outlets to ensure smooth workflow and service excellence
• Lead, train, and motivate service and kitchen staff to enhance team performance and customer experience
• Monitor and maintain food quality, cleanliness, and customer service standards consistently
• Track stock levels and place timely orders with suppliers to avoid shortages and waste
• Manage staff scheduling and attendance to optimize workforce efficiency and coverage
• Address customer feedback and resolve operational issues promptly to maintain satisfaction
• Ensure compliance with Singapore Food Agency (SFA) regulations and company Standard Operating Procedures (SOPs) to uphold safety and quality standards
• Perform cashier duties and oversee daily sales reconciliation as needed to ensure accurate financial records
• Maintain workplace safety and food hygiene standards to provide a safe environment for staff and customers
• Support management in achieving sales and operational targets through effective outlet management

Required competencies and certifications

• Valid WSQ Food Safety Course Level 1 certificate or willingness to obtain one to ensure compliance with food safety standards
• Ability to work independently and manage pressure in a fast-paced environment to maintain operational continuity
• Willingness to work weekends, public holidays, and rotating shifts to meet business needs

Preferred competencies and qualifications

• Leadership skills demonstrated by successfully leading and motivating teams to achieve operational goals
• Communication skills to effectively interact with staff and customers, facilitating smooth operations
• Problem-solving and organisational skills to address operational challenges and optimise processes
• Bilingual proficiency in English and Mandarin to communicate with diverse customers and staff, enhancing service delivery

Other Information

Benefits

• Competitive salary package
• Annual Leave and Medical Leave in accordance with the Employment Act
• Staff meals provided
• Performance-based salary review

Working Hours

• 6-day work week
• Rotating shifts according to operational requirements