F&B Support Staff
POSITION SUMMARY:
Under the direction of the FOH Supervisor and F&B Manager, the primary duty of the Support Team Member is providing service in all Food and Beverage Aspects. Duties include greeting guests as they approach the restaurant, escorting them to their table or waiting area. Ensuring that empty tables are ready to receive new guests. When a party departs, remove dirty dishes, sanitize the table, clean the seats and if necessary, sweep or vacuum the surrounding floor, serves food and beverages. All duties or responsibilities depend on the department needs. To succeed in this role, you should be comfortable standing for long periods at a time, speaking with people, possess the ability to remain calm in busy situations and multitask while managing a very busy shift.
DUTIES AND RESPONSIBILITIES:
- Clean tables, taking plates, utensils, and drink ware to the kitchen to be washed.
- Help remove plates while the guests are still seated at the table.
- Maintain sanitization standards.
- Check under table and surrounding floor area and sweep up any crumbs or litter.
- Set and re-set tables.
- Fill and clean condiments as needed.
- Assist fellow team members with guest services. Serve water and refill glasses when needed.
- Assisted staff with trash removal, assist in cleaning up spills.
- Greet guests with / in the absence of the hostess
- Make suggestions about menu selections when asked
- Occasional food and beverage service.
- Maintain a neat, organized workstation environment.
- Greeting guests as they approach.
- Provide guests with accurate wait time estimates during busy periods.
- Assigning guests to tables they request, while maintaining a consistent table rotation.
- Must maintain knowledge of the menus.
- Answer phone calls with proper salutations and etiquette
- Communicating all guests complaints to F&B Leadership, resolved or not
- All other duties assigned by F&B Leadership.