F&B Support Staff

POSITION SUMMARY

Under the direction of the FOH management, the primary duty of the Support Staff is providing assistance to other FOH team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean tables, taking plates, utensils, etc. to the kitchen to be washed.
• Help remove plates while the guests are still seated at the table.
• Maintain sanitization standards.
• Check under the table and surrounding floor area and sweep up any crumbs or litter.
• Set and re-set tables.
• Fill and clean condiments as needed.
• Assist fellow team members with guest services. Serve water and refill glasses when needed.
• Assisted staff with trash removal, assist in cleaning up spills.
• Greet guests in the absence of the hostess.
• Make suggestions about menu selections when asked.
• Occasional food and beverage service.
• Maintain a neat, organized workstation environment.
• Greeting guests as they approach.
• Provide guests with accurate wait time estimates during busy periods.
• Assigning guests to tables they request, while maintaining a consistent table rotation.
• Must maintain knowledge of the menus.
• Answer phone calls with proper salutations and etiquette.
• Communicating all guests’ complaints to F&B Leadership, resolved or not.
• All other duties assigned by F&B Management.