F&B Team Member Bar & Floor

Customer relations

 Provides a warm, friendly and professional welcome to all guests.

 Builds rapport with guests and creates memorable experiences.

 Anticipates guests' needs and responds promptly.

 Offers menu recommendations and upsells food and beverage offerings.

 Resolves guest concerns efficiently and professionally.

 Maintains a visible presence on the restaurant floor and behind the bar.

 Ensures guests receive consistent service regardless of service area.

Professional techniques / Production

 Demonstrates excellent knowledge of all food, beverage and cocktail menus.

 Prepares and serves cocktails, wines, beers, spirits, coffees and soft drinks according to company standards.

 Takes and processes food and beverage orders accurately.

 Delivers food and drinks efficiently and professionally.

 Carries out table service and section management as required.

 Maintains cleanliness and organisation of bar stations and restaurant sections.

 Assists with setting up and resetting tables.

 Completes opening and closing procedures for both bar and restaurant operations.

 Ensures all service equipment remains in good working order.

 Supports private events, group dining and special functions.

Team management and cross-departmental responsibilities

 Works flexibly across bar and restaurant operations according to business needs.

 Supports colleagues during busy periods irrespective of assigned section.

 Communicates effectively with kitchen, reception, housekeeping and management teams.

 Demonstrates a positive attitude towards multi-skilling and operational flexibility.

 Participates in training across all Food & Beverage service areas.

 Maintains a collaborative "one team" approach at all times.

Commercial / Sales

 Promotes all hotel and restaurant services.

 Drives food and beverage revenue through suggestive selling and upselling techniques.

 Recommends premium products, cocktails, wines and specials.

 Maximises guest spend while enhancing the guest experience.

 Supports achievement of departmental revenue targets.

Management and administration

 Handles all transactions accurately and responsibly.

 Follows company cash handling procedures.

 Helps control stock, reduce waste and minimise breakages.

 Assists with stock counts and inventory management.

 Maintains accurate records where required.

 Follows all operational procedures and audit requirements.

Hygiene / Personal safety / Environment

 Complies with all company policies, health and safety regulations, and food safety standards at all times.

 Maintains excellent personal hygiene and grooming standards in accordance with company guidelines.

 Ensures hands are washed regularly and appropriate food hygiene procedures are followed.

 Adheres to all allergen awareness procedures and accurately communicates allergen information to guests and colleagues.

 Maintains a clean, organised and safe working environment in both bar and restaurant areas.

 Ensures all equipment is used correctly and any faults are reported immediately.

 Safely handles glassware, cleaning chemicals and service equipment in accordance with company procedures.

 Reports accidents, incidents, hazards and near misses promptly to management.

 Ensures spillages are cleaned up immediately to minimise health and safety risks.

 Follows manual handling procedures when moving stock, furniture or equipment.

 Participates in all mandatory training relating to health & safety, food safety, fire safety and licensing regulations.

 Supports the company's sustainability initiatives through responsible waste management, recycling and reduction of food and packaging waste.

 Ensures all service areas remain compliant with hygiene, cleanliness and safety standards throughout the shift

Flexibility Requirement

Due to the nature of the business, the Food & Beverage Team Member Bar & Floor is required to work across multiple Food & Beverage areas including the bar and restaurant floor. Duties will be allocated according to operational requirements, and flexibility is an essential requirement of the role.

• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilst on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £16.55 per hour (£33,563 per annum) + monthly service charge.

The successful candidate must already have eligibility to work in the UK.