Technical Support Analyst

Technical Support Analyst

Location: Indian Land, SC
Employment Type: Full-Time
Schedule: Monday - Friday 8am - 4pm

Position Summary

We are seeking a highly responsive and customer-focused Technical Support Analyst to provide on-site technology and audiovisual support for a residential community located in Indian Land, South Carolina.

This hands-on role supports day-to-day technology needs as well as community meetings, presentations, and live events. The ideal candidate combines strong technical troubleshooting skills with excellent customer service and is comfortable working directly with residents, Board and Committee members, and other stakeholders.

The Technical Support Analyst will be responsible for troubleshooting Microsoft 365 and Microsoft Teams environments, supporting audiovisual systems and SaaS platforms, preparing technology for events, and helping ensure a reliable and positive technology experience throughout the community.

Key Responsibilities

Technical Support & Troubleshooting

• Provide responsive technical support and troubleshooting for Microsoft 365, Microsoft Teams, Microsoft Teams Rooms, and other SaaS platforms utilized by the community.
• Diagnose and resolve technical issues involving hardware, software, audiovisual equipment, and conferencing technology.
• Track, document, report, and collaborate on technical issues, incidents, and service requests through resolution.
• Proactively identify potential technology issues and take appropriate steps to minimize service disruptions.
• Effectively prioritize multiple requests and escalated incidents in a fast-paced environment.

Audiovisual & Event Support

• Support the planning, coordination, and technical execution of community meetings, presentations, and events.
• Perform thorough pre-event testing of audiovisual systems to identify and resolve issues prior to scheduled events.
• Set up, operate, and troubleshoot video conferencing systems, cameras, displays, microphones, audio equipment, and related AV technology.
• Provide real-time technical support during events and respond quickly to audio, video, camera, or connectivity issues.
• Assist with AV control systems, including Q-SYS or similar platforms.

Customer & Community Support

• Work closely with Board and Committee members, residents, and other stakeholders to provide professional and responsive technical assistance.
• Communicate technical information clearly to users with varying levels of technical knowledge.
• Maintain a customer-service mindset while managing incidents, service requests, and technical concerns.
• Follow through on reported issues to help ensure timely resolution and a positive customer experience.