Facilities Manager

Apple is now seeking an extraordinary Facilities Manager to support the growing team in Indonesia. The Facilities Manager is the culmination of all the skills and resources of a validated facility professional with additional cross-functional administration expertise and exceptional customer experience skills.

As a Facilities Manager, you will hold a strong emphasis on running site operations critical to ensuring consistent delivery and the highest performance levels for Soft & Hard Services. You will have the ability to harmonize with Apple corporate business functions & customers at all levels and provide multiple structured and/or ad-hoc, timely and accurate status reports.

Responsible for the delivery, management, and maintenance of services within offices and academies in Indonesia, including:

• Hands-on provision of site Soft & Hard Services
• Collaborating with Apple's LOB, RE&D and their nominated internal/external vendors/partners
• Input to in-GEO OPEX planning and budgets
• Handle Places commercial obligations, e.g., Lease, Utility & Vendor payments
• Drive consistency in Places site services and resources as directed
• Create and sustain Best Practices for the Facility Team
• Run single to multiple, simple to complex Facility initiatives, programs, and projects
• Adherence to the use of established protocols, tools & processes
• Follow up with Apple customers on site services delivery tracking, issues, risks, and results
• Ensure vendors' compliance with agreed SLAs and KPIs
• Implement tools, standards, policies, guidelines, and processes
• Input on Facility Management improvement programs
• Advising and driving improvement changes in Places Facility Management services at the Site level
• Support site OH&S compliance
• Manage office occupancy report and space planning

Minimum Qualifications

• 3-5 years of experience in Facility Management or related roles in the high-end corporate office environment
• Degree qualified in related fields
• Contract/Operations management experience
• Must have professional fluency in written and spoken Bahasa Indonesia and English

Preferred Qualifications

• Experience with space management/churn project management an advantage
• IFMA certification desirable but not required
• Passionate about customer services and end-user experience
• Self-starter and capable individual contributor
• Ability to connect with dispersed internal/external teams
• Excellent communication and presentation skills