Facilities Manager

Company Overview

Jones Lang LaSalle (JLL) is a global professional services and investment management firm specializing in real estate. Operating in 70 countries, JLL delivers property management and outsourcing services, managing a portfolio of 3 billion sq ft and US$47.6 billion in assets under management.

Job Summary

This role oversees occupant and guest experience across Singapore and Kuala Lumpur portfolios, driving operational excellence through team leadership, client engagement, site operations, contract management, and financial controls to deliver a safe, seamless workplace environment.

Responsibilities

• Build and maintain client relationships to consistently meet or exceed service levels and contractual KPIs
• Lead, train, and develop a high-performing workplace team, including succession planning for key staff and vendors
• Oversee site operational requirements by implementing streamlined procedures and performance metrics to enhance efficiency and consistency
• Manage site financial operations to meet targets while ensuring compliance with financial controls and processes
• Monitor Work Order systems, conduct regular floor inspections, and promptly resolve defective items or service gaps
• Manage vendor contracts, procurement processes, tender documentation, and negotiate contract terms to optimize service delivery
• Act as key escalation point for critical out-of-hours issues and emergency situations, ensuring timely resolution
• Collaborate with security, events, and landlord partners to foster a seamless occupant experience

Required competencies and certifications

• Minimum 8 years of experience in facilities management or hospitality
• Excellent verbal, written, and presentation communication skills to engage stakeholders effectively
• Strong analytical, organizational, and administrative skills applied to manage complex operational matters
• Ability to adapt quickly in fast-paced environments and respond to evolving client needs
• Proven capability to manage multiple complex operational issues simultaneously
• Strong client relationship and stakeholder management skills, including engagement with senior leadership
• Demonstrated people management and team leadership experience

Preferred competencies and qualifications

• Bachelor’s degree in facilities management, building, business, or related field
• Understanding of building engineering services to support operational decisions
• Experience leading regional initiatives such as technology roll-outs or benchmarking programs
• Ability to collaborate effectively with diverse teams across countries and cultures
• Strong problem-solving skills with a quantitative and analytical approach
• Self-motivated, confident, and open to new ideas
• Hospitality-oriented communication style to enhance occupant engagement