Facilities Operations Manager
Job Summary
Lead and manage technical personnel and vendors to deliver integrated facilities management services, ensuring preventive maintenance, compliance, and operational excellence across M&E and soft services within contractual scopes.
Responsibilities
- Lead and coordinate all technical personnel, specialists, and direct vendors across disciplines to deliver contractual work scopes effectively
- Plan and implement preventive maintenance programs for all services to ensure operational reliability and contract compliance
- Oversee M&E services maintenance and coordinate soft services FM with Assistant Facility Manager/Facility Manager
- Respond promptly to operational issues and emergencies to minimize disruption and inconvenience
- Conduct inspections to identify service rectifications and monitor team performance against contractual timelines
- Track and report progress of all project works to ensure timely completion
- Monitor KPIs and enforce compliance with performance frameworks to achieve service standards
- Facilitate effective communication within teams and with internal/external stakeholders to meet assigned KPIs
- Manage non-compliance issues by liaising with Contracts Department and ensure all project personnel, including vendors and subcontractors, have proper clearance
- Apply knowledge of Workplace Health and Safety Act to advise on health and safety matters and conduct regular site safety audits in collaboration with safety teams
Required competencies and certifications
- Diploma in Engineering, Building, Facilities, Estate Management, or relevant discipline, or equivalent relevant experience with diploma education
- Minimum 3 years’ experience in a similar role managing government properties or statutory boards, preferably with integrated facilities management (IFM) experience in soft and hard services
- Proven track record in IFM contract management
- Proficiency in MS Office and email communication
- Strong analytical and organizational skills to work independently and meet challenging goals under tight deadlines
- Effective verbal and written communication skills
- Ability to work under pressure in complex environments
- Demonstrated leadership skills to guide and motivate teams
Preferred competencies and qualifications
- Fire Safety Manager certification
- Project Manager certification
- Greenmark Manager certification
Other Information
- Work schedule: 5.5 work days per week