Facilities Support Specialist

Emerald Heights, is a premier life plan community located in Redmond, Washington. We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing and memory care. If you want to look back at the end of the day and feel the difference you have made, you will want to join our team. You will have the ability to greatly influence the care and service provided to our Seniors and the opportunity to create long-lasting relationships that will impact many lives.

The Facilities Support Specialist provides administrative and operational support to the Facilities Department. Responsibilities include tracking budgets and expenditures, coordinating purchasing and inventory, responding to resident inquiries and maintenance requests, creating and assigning work orders, maintaining department records and systems, and supporting the Director of Facilities.

• Lead the planning, implementation, and successful deployment of new facilities software; oversee its continued use, maintenance, and updates.
• Enter and maintain accurate data in facilities management systems, including building information, preventive maintenance schedules, work activity, and budget reports.
• Receive maintenance and repair requests by telephone, resident portal, WorxHub, and two-way radio; create, route, assign, and monitor work orders.
• Schedule preventive maintenance and coordinate work with Facilities staff, residents, vendors, Security, and other departments.
• Communicate planned, upcoming, and emergency work through appropriate notices and other communication channels.
• Order supplies, equipment, and contracted services; maintain purchasing and inventory records.
• Monitor department expenditures against the budget, prepare CARS for approved capital projects, code invoices, reconcile charges, and route documentation for approval and payment.
• Maintain organized office, purchasing, facilities, and operational records.
• Provide courteous, customer-focused assistance to residents, visitors, vendors, and staff.
• Maintain staff and resident vehicle records; assign and monitor resident parking spaces, including identifying spaces that are not being used.
• Create and distribute name badges and access cards for residents and staff.
• Schedule appointments for new residents to meet with the Director of Facilities regarding available services.
• Pick up mail, obtain supplies, and complete other business-related errands as needed.
• Perform other duties as assigned.

• High school diploma or GED preferred.
• At least two years of administrative support experience in a fast-paced office environment with a high volume of phone calls.
• At least two years of experience in a property management environment.
• Valid Washington State driver’s license and an acceptable driving record.
• Knowledge of purchasing, records management, scheduling, and task coordination.
• Tech-savvy, computer proficient & strong experience with Microsoft 365.
• Excellent verbal and written English communication skills.
• Ability to prioritize responsibilities, manage multiple tasks, and learn new processes quickly.
• Ability to work independently, exercise sound judgment, and use common sense.
• Ability to collaborate effectively with residents, staff, vendors, and management.
• Resourceful, flexible, and able to maintain confidentiality.
• Positive, courteous, and customer-focused approach.
• Regular, dependable, and reliable attendance.