Facilities Support Tech

Where You’ll Work

Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It's an incredible time to join us as we are a proud Magnet Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.

Job Summary and Responsibilities

As our Facilities Support Tech, you will provide expeditious and appropriate responses to alarms and emergency/non-emergency conditions, monitoring critical systems and ensuring effective communication for multiple facilities. Every day you will monitor surveillance systems, parking gates, building automation, and card access alarms. You will also monitor elevator and life safety alarms, dispatch help, maintain logs and reports, operate personal computers, answer multiple incoming lines, and initiate all emergency and on-call communications, ensuring accuracy for the hospital paging program. To be successful in this role, you will possess strong multitasking and communication skills, a calm demeanor under pressure, proficiency in monitoring various technical systems and dispatching, and the ability to adapt to changing workloads and rotating shifts.

• Operate centralized telephone and paging systems for multiple facilities.
• Answer incoming calls and determine proper routing of calls for multiple facilities.
• Monitor Security, Fire Alarm, and Building Automation systems and determine proper routing of urgent and nonurgent notifications.
• Develop and maintain communications log and reports, which include information from callers, dispatch records, status of page communications.
• Respond to inquiries from customers and staff regarding services, capabilities, responsibilities and general information.
• Operate computer terminals and perform data entry, etc. in computerized and manual forms. Monitor surveillance cameras, panic/holdup/duress alarm, infant protection.

Job Requirements

Required

• High School Diploma/G.E.D.
• Multiline phone experience