Facility Manager
About the Role
Remote Scouts is looking for an experienced Facility Manager to oversee the day-to-day operations of our multi-floor office.
Our teams support U.S.-based clients in real time, making uninterrupted power, internet connectivity, security, and workplace readiness critical to our operations. This role will ensure the facility remains clean, safe, connected, secure, and fully operational throughout every shift.
Key Responsibilities
Manage the upkeep, hygiene, and organization of all office floors, workstations, washrooms, pantry areas, and shared spaces
Develop and maintain preventive maintenance schedules for electrical systems, air conditioning, plumbing, lighting, furniture, and fixtures
Coordinate generator servicing, fuel levels, load testing, UPS maintenance, and backup power readiness
Work with internet service providers and IT teams to maintain primary and backup connectivity
Respond quickly to power, internet, security, and facility emergencies
Maintain business continuity procedures and conduct regular outage and emergency drills
Manage physical security, including CCTV, access controls, visitor logs, and security staff schedules
Support SOC 2 physical security requirements and maintain audit documentation
Oversee fire safety equipment, emergency exits, first aid supplies, and evacuation plans
Manage facility procurement, vendor quotations, approvals, invoices, receipts, and expense records
Track spending against the facility budget and prepare monthly expense reports
Maintain accurate asset, inventory, repair, and maintenance records
Negotiate with vendors and monitor service quality, pricing, and contract performance
Keep the workplace client-ready and audit-ready at all times
Requirements
Bachelor’s degree in business administration, Facilities Management, Engineering, or a related field
3–5 years of experience in facility management or office administration
Experience in a BPO, call center, or multi-floor office environment preferred
Working knowledge of generators, UPS systems, electrical backup systems, and building maintenance
Experience managing vendors, support staff, service contracts, and procurement processes
Strong understanding of expense tracking, budgeting, and purchase approvals
Proficiency in Microsoft Excel or Google Sheets
Strong written and verbal communication skills in English and Urdu
Ability to work hours that overlap with U.S. shifts
Availability to respond to urgent power, internet, or security incidents
Experience supporting SOC 2, ISO, or similar compliance audits will be a strong advantage.
Who Will Succeed in This Role?
We are looking for someone who:
Prevents problems through structured maintenance and regular inspections
Remains calm and decisive during outages and emergencies
Takes full ownership of facility operations
Holds vendors and support teams accountable
Follows procurement and financial procedures without shortcuts
Identifies root causes and brings practical solutions to leadership
Maintains high standards for hygiene, safety, security, and workplace presentation