Facility Manager

Our Facility Managers are capable of operating a premium, full-service pet care facility where exceptional customer service meets strict cleaning standards.

Our Facility Managers are capable of operating a premium, full-service pet care facility where exceptional customer service meets strict cleaning standards.

Core Responsibilities

• Departmental & Staff Management: Oversee cross-functional teams including Daycare Coordinators, Night/Boarding Care Attendants, Professional Groomers, and Certified Dog Trainers. Coordinate daily schedules to handle complex shifts, keeping up with variable daycare drop-offs and overnight boarding numbers.
• Safety & Behavior Standards: Oversee temperament evaluations for new daycare and boarding dogs. Manage safe group play structures, separate dogs by size and temperament, and supervise staff to avoid behavioral escalations in play areas.
• Grooming & Training: Support the Grooming Team through client communication, appointment scheduling and billing. Collaborate with trainers to smoothly transition dogs between daycare hours and private or group training blocks.
• Facility Maintenance & Odor Control: Manage strict daily cleaning protocols necessary to ensure a safe daycare environment.
• Urban Customer Relations: Serve as the face of the business to pet parents and clients. Manage reservations, custom care requests, and invoicing via pet facility software. Effectively handle customer complaints or health updates with speed and professionalism.

Key Qualifications

• Experience: 3+ years of management experience in a multi-service pet facility or high-volume veterinary hospital.
• Specialized Knowledge: Expert-level knowledge of canine body language, pack management, and emergency medical protocols (Pet First Aid/CPR). Familiarity with local contagious diseases (e.g., Canine Influenza, Bordetella) and isolation protocols.
• Operational Skills: Exceptional multitasking capabilities, proficiency in modern pet care software, and experience managing inventory and payroll.
• Physical Requirements: Ability to withstand loud environments, stand for long periods on concrete facility floors, handle dogs of all sizes up to 100+ lbs, and work a flexible schedule including early mornings, late evenings, weekends, and holidays.