FACILITY OPERATIONS GUEST SERVICES

OVERVIEW: The Guest Service Representative (GSR) plays play a key role in creating a fun and energetic environment here at the Ice Den. Guest Service Representatives are a constant support for the visitors whether working as an Ice Monitor, at the Skate Counter, or simply answering questions and directing guests when needed. In addition to Customer Service, GSR’s help maintain the safest and cleanest facility with their duties.

We are looking to fill several roles:

Available to work late nights and weekends. Some shifts end as late as 1:30am. And/Or

Individuals with skating experience who can work 3 hour public skate shifts.

ESSENTIAL CONTRIBUTIONS:

• Give 110% effort towards Customer Service at all times; this includes being courteous, patient, positive, helpful, etc.
• Act as an “Ice Guard” by facilitating music and recorded messages on sound system, applying proper first aid, and skating around the ice to proactively monitor safety during Public Skate Sessions.
• Enforce all rules, regulations, and policies of the Ice Den, both verbally and leading by example.
• Provide rental skates to customers at the counter, ensuring proper size and fit.
• Maintain high standards for overall facility cleanliness and appearance by surveying building, outside perimeters and locker rooms for trash, sweeping floors, and keeping lobby furniture in order.
• Specific tasks for maintenance include but are not limited to: taking trash to outdoor garbage, mopping floors, cleaning bathroom and affiliated amenities.
• Lead GSRs are responsible for ensuring that the GSR team stays on task and keeps communication open between GSRs and Ice Techs
• Lead GSRs will be designated by the Operations Manager based on tenure, performance, and technical skill.
• Special and additional tasks as assigned by Manager/Director.