Facility Programmer

The City of Edmonton is looking for two passionate and organized Facility Programmers to lead aquatic experiences at our Leisure Centres and Recreation Facilities. In this dynamic role, you will be responsible for managing all aspects of aquatic program development, planning, implementation, and evaluation.

You will strategically activate programs and experiences while maximizing available resources to meet community demands. As a key people leader, you will collaborate closely with customer service teams, facility managers, and patrons, providing direct oversight and mentorship for up to 50 staff members. Your efforts will directly impact revenue generation and business growth by continuously improving and expanding program variety to attract a broad audience. Ultimately, you ensure that all activities seamlessly integrate safety regulations and public health guidelines to create an inviting, active environment.

What will you do?

• Activate facility spaces with engaging programs, events, activities, and experiences

• Develop and oversee diverse aquatic programming, including Swim for Life, Swim Abilities, Swim to Survive, Aquafitness, and safety certifications

• Recruit, hire, onboard, train, schedule, coach, and evaluate part-time program delivery staff

• Manage program resources, facility schedules, and bookings within established registration and revenue guidelines

• Ensure strict participant and program safety procedures are followed through site inspections, incident management, and regular database updates

• Respond promptly to customer questions, concerns, or issues to maintain an excellent service standard

• Provide operational support, including facility safety checks, vacation backup coverage for the Facility Manager, and responding to emergency situations

• Collaborate closely with community organizations, external agencies, and internal collaborators to deliver successful joint events

• Other related duties as assigned