Factory Service Technician
Summary
Assembles, tests, and troubleshoots high-tech gaming machines in-house, ensuring they meet specifications and quality standards before distribution.
NOVOMATIC Group of Companies is the largest gaming technology company in Europe expanding its business to North America. NOVOMATIC is an integrated, global gaming company producing, distributing, and operating high tech gaming equipment in well-regulated markets around the world. Our U.S.-subsidiary focuses on the distribution of gaming equipment in the North American and Caribbean markets.
JOB SUMMARY:
The Factory Service Technician works in-house to assemble games to certain specifications. They have a strong sense of quality control and efficiency on the production line. This will be a direct workload with the NOVOMATIC product line, making modifications to hardware and using tools such as drills, parts adjustment, and building to customer specifications. Additional tasks will be assigned, as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Be able to apply electronic, mechanical, and electrical principles and theories in testing, troubleshooting, and repairing computerized gaming equipment.
- Interpret technical manuals in setting up and troubleshooting electronic systems and components.
- Utilize standard test equipment to conduct functional, operational, environmental and life testing to evaluate performance and reliability of prototype and production gaming equipment.
- Analyze and interpret test data.
- Assemble gaming devices to customer specifications and test to confirm gaming devices pass Quality test.
- Be able to exchange peripherals and program them to specifications.
- Upgrade gaming device software and firmware.
- Keep customers advised of all issues impacting on the completion of any service-related issues.
- Travel up to 10% as needed to support NOVOMATIC’s customers with any service-related issues and to help resolve customer needs regarding the products.
- Maintain a good working knowledge of the product line and its application within the marketplace by participating in both internal and external training as needed.
- Able to evaluate, repair and clean returned equipment from customers.
- Able to use equipment to move machines around the production area.
- Maintain a clean and organized production area.
- Work overtime as required.
- Other duties as assigned.