FAE_ Field Application Engineer (德國)

Due to growth, Innodisk Europe is looking for Field Application Engineer(s) to support our EMEA customers from our German office.

Are you a Computer/Electrical Engineer with 2-4 years of experience and a passion for the electronic market? Do you enjoy working in a customer-focused and multicultural environment? Then join our amazing Innodisk team for the Field Application Engineer role.

【Location】:
This position is office-based in Ettlingen. We believe in fostering a collaborative and innovative work environment that encourages face-to-face interactions and teamwork. Joining our office in Ettlingen will give you the chance to experience our vibrant company culture firsthand and contribute to our success from a central location.

【Key Role Responsibilities】

• Identify and resolve technical problems for customers across Europe, with a focus on the DACH region.
• Perform product testing and simulations to ensure product quality and functionality.
• Provide field-site technical support, including customer visits when necessary.
• Conduct in-house product testing to address technical issues encountered in the field.
• Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship.

【Desired technical skills and experience】

• University/HBO major in Electrical Engineering and/or Computer Engineering
• Prior knowledge in mainboard solutions as well as storage devices such as RAID, SSD, DRAM is a plus.
• Ability of writing 8D report with strong analytical skills.
• Familiar with the process of PC production, RMA/DOA.
• Familiar with soldering iron skills and schematic reading.
• Experience with Linux OS and C / C++ / Python is preferred.
• Experience in embedded system architecture X86/ ARM system porting and Linux.

【Others】

• Fluency in both German and English is an absolute must for this role.
• Good presentation & interpersonal skills
• Travel within DACH region can be required.
• You live within a range of 50 km from Ettlingen

【What we offer】:

• Full-time job in an international business environment and a customer focused company.
• Working in an informal, young, and dedicated team with a drive to achieve success.
• Package of good secondary employment conditions: 30 vacation days, to maintain a healthy work-life balance.
• Pension provision.