FAE工程師

1. Handling the Technical issues from customers.
2. Troubleshoot and resolve technical requests from customers by providing phone or email support.
3. Technical consultation for customers' projects.
4. Maintain and improve knowledge base & FAQ data to ensure up-to-date information on web site and documents
5. Provide technical training to customers or partners' supports
6. Provide feedback to product team for user experience improvements.
7. Handle RMA requests.