Family Engagement Specialist (2217)
Summary
Family Engagement Specialist communicates with families about childcare eligibility, program resources, and community services, ensuring accurate documentation and calculations while collaborating with team members.
Job Summary
Family Engagement Specialist (FES) communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program, early childhood development resources and other resources that are available within the customer’s community. FES provides quality assurance reviews of the eligibility determination process during initial eligibility and redeterminations by reviewing and verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. FES works in an office environment, is organized and prepared, communicates in a professional and courteous manner and collaborates with team members and management. FES is sensitive toward working with diverse cultures, and can articulate clearly with assertiveness. Bilingual in English and Spanish is preferred.