Family Practice HB Receptionist

JOB TITLE: OFFICE RECEPTIONIST

DEPARTMENT: WILBARGER GENERAL MEDICAL GROUP

JOB SUMMARY: The office receptionist will be responsible for checking in patients and answering the office telephone to address patient inquiries and direct calls as needed. Provides service to patients in a professional and friendly manner; assists patients in emergency situations. Works closely with medical staff, as well as other clinic employees. Schedules, enters patient information, and checks patients in for the clinic. Performs clinic secretarial duties, including filing, copying, and faxing confidential patient documents. Must obtain basic medical terminology and be able to handle stressful situations while continuing to maintain efficiency for the department.

JOB QUALIFICATIONS:

A. Education: High School Diploma or GED required. Some college background preferred.

B. Basic clerical and organizational skills

C. Office Machine experience (copiers, scanners, fax, telephone)

D. Computer literate in operating Microsoft Office programs and data entry

E. Professional written and oral communication skills

F. Experience in administrative position in a healthcare setting preferred.

G. Physical and Mental Requirements: Position requires moderate periods of standing and walking, and sitting for extended periods. Lifting up to 25 pounds and some bending, reaching, and stooping. The ability to comprehend and follow verbal or written instructions.

PRIMARY DUTIES AND RESPONSIBILITIES:

A. Greets patients and visitors that enter the clinic, answering questions and insurance inquiries, and referring them to medical staff if needed.

B. Answers phone calls regarding scheduling, office visit costs, referrals, insurance information, and other patient inquiries.

C. Receives patient payments, makes change, and answers questions pertaining to patient billing on old and new accounts.

D. Multi-tasks between entering patient information, answering phones, faxing paperwork, and answering patient questions, while continuing to provide accurate data entry and information.

E. Performs closing duties, including scanning daily patient paperwork, faxing referral requests to other medical offices, balancing cash drawer, and filing patient folders.

F. Receives lab results, radiology reports, referrals, past medical information, refill requests, and other patient medical information that must be scanned into patient’s record.

G. Prepares patient information to be transferred to specialty physicians and makes arrangements for patient to be referred to specialists.

H. Contacts other doctor offices to obtain referrals for patients seen at the clinic.

I. Assists medical staff in emergency situations, including helping patients with wheelchairs and contacting Emergency Room and Behavioral Health departments.

J. Performs other duties as assigned that are able to be met in a timely manner.

K. Enter orders for lab, x-ray and any other diagnostic testing.

L. Participates in management and verification of the indigent program.

OTHER SIGNIFICANT REQUIREMENTS:

A. Maintains patient confidentiality by adhering to the Health Insurance Portability and Accountability Act (HIPAA) regulations.

B. Handles patient complaints in a professional manner and reports to upper management if necessary.

C. Maintains a clean, organized work environment and contributes to a positive work atmosphere, continuously interacting with medical staff.

JOB ESSENTIAL FUNCTIONS:

Compliance with Department policies and procedures:

Follows the appropriate regulations to ensure patient confidentiality and safety is not compromised during any task taken in the department.

Medical Knowledge:

Obtains the appropriate level of medical knowledge that is essential to carry out the primary duties and responsibilities of each position.

Interpersonal Communication Skills:

Provides excellent customer service to each patient, as well as ongoing positive communication with co-workers and external facility employees, representing Wilbarger General Hospital in a positive way.

Job Associated Equipment and Programs:

Maintains equipment essential for job functions. Staff will demonstrate a knowledge of computer software and devices, including programs e-MDs and CPSI. Staff must also be able to operate office telephone, fax, and copier.

Multi-Organizational Capabilities:

Balances numerous tasks that occur daily, including assisting patients, processing information, answering phones, and other job-specific tasks, while still remaining organized.