Family Services Supervisor

SUMMARY: Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning Of individuals and families serviced by the Local Departments Of Social Services. Employees supervise, train, lead, and develop Staff and monitor case management services. Employee will adhere to principles Of System Of Care, and promote fidelity to the System Of Care model.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully. an individual must be able to perform each essential duty satisfactorily and maintain satisfactory attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may also be assigned. • Supervises Family Service Specialists , assistants and others Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Analyzes data to monitor client and program outcomes; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult cases; Interprets the program to other agencies and to the public; Participates in community planning and development of new resources, jobs and community work sites; Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives; Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives; Oversees the implementation of same; Ensures policies and procedures provide for effective delivery of services; Plans, executes, and evaluates staff and community training; Plans, assigns, reviews and evaluates the work of staff responsible for effective delivery of services; Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective actlon plans; Participates as a member of senior management staff in examining county and statewide needs and issues; Implementation and monitoring of new and/or revised service programs or delivery methods, Works with other state, community or private social service providers to ensure quality service; and Works assigned shift(s) to set up and staff emergency shelters should Winchester declare a state Of emergency; Within 90 days, driving commute must be within a one-hour time frame of the City of Winchester limits.

QUALIFICATION REQUIREMENTS: Education and/or Experience: Minimum Of a Bachelors degree in a Human Services field minimum of a Bachelor's degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs, Supervisory experience or work experience in a leadership role. Equivalent combination Of training and experience which provides the required knowledge, skills and abllities. Possession Of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are preferred Certificates. Licenses. Registrations: Possession of a valid and appropriate driver's license.

Lanquaqe Skills: Ability to read and comprehend. Ability to write using proper grammar, punctuation and spelling. Ability to speak effectively using correct English. Other Knowledqe.

Skills and Abilities: Considerable knowledge of: principles and practices Of effective supervision; of policies, procedures and regulations relating to the various direct service programs; other county, state and community services and resources available; the literature in the field Of human services programs; casework and care coordination supervision principles and practices, particularly those within a System Of Care approach: principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework Of existing laws. policies. and regulations; and train, evaluate, lead, and develop subordinate staff; ability to solve problems, particularly in the area of social services delivery; manage a multifaceted social services program and ensure quality service delivery; and communicate effectively both orally and in writing.

PHYSICAL AND ENVIRONMENTAL CHARACTERISTICS: The physical demands described here are representative Of those that must be met by an employee to Successfully perform the essential functions Of this job. Required Physical Activities: Requires light physical effort working almost exclusively with light weight materials (up to 25 pounds) including but not limited to walking, talking, Stooping, kneeling, light lifting, bending, reaching and gripping. Vision Requirements, Minimum requirements set by the Division of Motor Vehicles. Environmental Conditions: Work is conducted indoors under controlled temperatures. May require home visits in unknown conditions or circumstances. Periodic travel required.

EQUIPMENT ESSENTIAL TO DO THE JOB: Telephones, computers, calculator, copy machine, Shredder, pager, and a motor vehicle. NOTE: This classification specification is not intended to be all-inclusive. An employee will also perform Other reasonably-related job responsibilities as assigned and required by management. City of Winchester reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties or working schedules based on their duty to accommodate individuals with disabilities. This classification specification does not constitute a written contract of employment.