Family Success & Retention Manager
About the Company
At Edovate Learning Corp., we're reimagining education through our innovative brands—Bridgeway Academy, Elephango, Discover!, and Curriculum Express. We believe learning should be personal, flexible, and inspiring. Our team is almost 100% fully remote, fiercely mission-driven, and energized by collaboration, creativity, and the freedom to make a real impact every day. If you're passionate about making a meaningful difference in education and thrive in a mission-driven, innovative, and supportive environment, we invite you to explore opportunities with us.
At Edovate, our work is guided by our core values:
- Love – Share Christ by loving others
- Encourage – Build a positive team and family spirit
- WOW – Deliver “WOW” through top-quality personalized academics and flexible homeschool programs
- Grow – Pursue and support organizational and personal growth
- Empower – Build confidence to learn without limits
At Bridgeway Academy, families choose us to personalize their child's education, and many are homeschooling for the first time. We're looking for a Family Success & Retention Manager to make sure every family feels supported, confident, and connected throughout their experience with us.
In this role, you'll partner with our advisors and Student Success team to support families through challenges, connect them with the right resources, and help them build a homeschool experience that works for them.
What you'll do
- Support families who are facing challenges or considering leaving, and coordinate the right response with our teams.
- Help first-year families get off to a strong start and feel confident in their homeschool journey.
- Partner with our curriculum team to develop coaching and homeschooling resources for parents.
- Build community through parent groups, peer-support opportunities, and family coffee chats.
- Conduct non-sales exit conversations and share what you learn to help us continually improve.
- Connect families with helpful resources, including payment and funding options.
- Track trends and outcomes to help guide how we support families.