Family Support Coordinator Temp

We’re seeking compassionate and dependable Family Care Representative Temps to provide phone-based support to families during an emotionally difficult time. In this role, you will explain information, ask sensitive medical and personal-history questions, and guide families through the process with professionalism and care.

This position requires strong customer service skills, emotional steadiness, accuracy, and respect for confidential information. The available schedule includes evening hours, with paid training provided.

This is a six-month temporary assignment with the possibility of conversion to a regular full-time position based on performance and business needs.

Shift Schedule

• Sunday–Thursday, 3:00 p.m.–11:30 p.m. CT

Core Functions

• Answer incoming telephone calls and respond to time-sensitive communications from hospitals, medical examiners, justices of the peace, and other authorized organizations.
• Receive and screen referrals using established medical and eligibility criteria.
• Contact legal next of kin by telephone, explain the opportunity for tissue donation, answer questions, and obtain consent when the family chooses to proceed.
• Conduct and document detailed medical and personal-history interviews by telephone.
• Maintain accurate and complete case records and coordinate required follow-up.
• Protect confidential information and maintain professionalism throughout every interaction.