Family Support Navigator

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Mission Statement:
Bay Cove Human Services partners with people to overcome challenges and realize personal potential.
Job Summary:
The Family Support program strives to achieve the goal of helping families stay together through developing families’ natural capacity to meet the needs of family members; offering additional supports such as staff resources, goods and services, and financial assistance; and enhancing the capacity of communities to value and support people with disabilities and their families. Guided by these principles and through case management and coordination, the Family Support Navigator ensures that all families are treated with dignity and respect and given opportunity to reach the goal of services provided.
This is a non-exempt position.
Supervisory Responsibilities: Position does not have supervision responsibility of staff
Essential Functions of Position:
Case Management / Coordination

Responds to inquiries to the Family Support Center as a first responder
Provides case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support and resource assistance
Assists families in the development and implementation of Family Support Plans
Provides training to family members utilizing intervention strategies in home/community
Facilitates support groups for families through the Family Support Center
Recruits and trains staff for home based services
Oversees home based services through supervision and case management of DDS cases
Serves as liaison between family, in home worker and DDS
Provides assistance in locating community resources and referrals as appropriate
Act as liaison with other service providers such as special education programs, health care providers
Maintains documentation according to program and funding requirements
Attends internal and external meetings as needed
Other duties as assigned by supervisor

Qualifications:

BA/BS in social work or related field
Five years experience in Human Services or related field preferred
Valid driver's license required
Use of personal vehicle needed for transportation to clients’ homes, appointments, meetings and to perform varied work duties as needed
Use of personal cellular telephone for work communication
Bilingual in English and Spanish, Cape Verde and Portuguese preferred.

Mission Traits:

Utilizes a flexible and responsible work style that meets evolving needs of the agency.
Works with integrity and respects the dignity and value of all individuals.
Exhibits mission through job knowledge, pride in work role, and advocacy.
Promotes diversity and inclusion of all individuals.
Works in a collaborative, compassionate manner with stakeholder/partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate:$.22.15/Hour