Fan Shop Team Member (Part Time)
Position Overview
Greet all guests with a smile. Provide guest service at the Hornets Fan Shop or various retail kiosks in Spectrum Center. Cashiering, merchandising, greeting and general store/kiosk upkeep primarily on Hornets game nights.
Hornets Sports & Entertainment strives to create a safe, healthy and enjoyable atmosphere for all fans, guests, employees, players, and performers that enter Spectrum Center.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.
Essential Duties and Responsibilities
- Maintain guest service standards as set by Hornets Sports & Entertainment
- Cashiering and register count out
- Acknowledge and greet fans as they enter your work area
- Replenishment of Fan Shop and kiosks with new stock
- End of night store and kiosk recovery
- Store and kiosk merchandising
- Ensure company assets are maintained and secured
- Solicit customer e-mail address’ for e-receipts
- Other duties as assigned
Required Skills, Experience and Abilities
To perform the job successfully, you should demonstrate the following competencies:
- Maintain guest service standards as set by Hornets Sports & Entertainment
- Cashiering and register count out
- Acknowledge and greet fans as they enter your work area
- Replenishment of Fan Shop and kiosks with new stock
- End of night store and kiosk recovery
- Store and kiosk merchandising
- Ensure company assets are maintained and secured
- Solicit customer e-mail address’ for e-receipts
- Other duties as assigned