房務部-房務領班 Housekeeping-Housekeeping Captian

房務領班是房務部團隊的重要一分子，負責酒店的清潔和對細節的關注。確保每間客房皆符合酒店所規定的最高清潔標準。管理其負責樓層的房務員，詳細檢查他們的清潔工作。

1. 卓越的客房品質與清潔標準
依照 Capella 品牌服務標準，確保客房、浴室及相關區域維持最高品質的清潔、整潔與舒適度。嚴格執行客房整理及維護標準，確保所有細節符合奢華酒店服務要求，為賓客創造安心、舒適且難忘的住宿體驗。

2. 客房、樓層倉庫整理、維護與品質管理
依據標準作業流程完成客房及公共相關區域的清潔、整理與維護工作，確保房間設備、備品及環境皆維持良好狀態。每日完成客房及樓層倉庫檢查紀錄，並主動發現及回報客房設備損壞、異常或維修需求，以確保營運品質。

3. 賓客關係維護與個人化服務
於日常工作中與賓客保持良好互動，展現真誠、細緻且具專業感的服務態度，主動回應賓客需求，協助提升整體住宿體驗，建立長久且正面的賓客關係。

4. 備品管理與營運支援
負責客房備品、消耗品及相關物資之進貨、庫存管理、盤點與控管，確保物品供應充足且符合使用標準。同時依營運需求協助房務部日常行政工作，支援部門順暢運作。

5. 衛生安全標準與專業作業執行
遵守酒店健康、安全及衛生管理制度，依照房務作業標準執行每日工作，確保客房環境符合衛生、安全及品牌品質要求。維護所有清潔設備之整潔與良好運作狀態，提升工作效率與服務品質。

6. 團隊合作、培訓與其他主管交辦工作
配合房務部營運需求，參與必要會議、培訓課程及團隊活動，持續提升專業技能與服務標準。視需要協助布巾更換、客衣服務及其他相關房務支援工作，並完成主管交辦事項，以確保部門營運順暢。

The Housekeeping Captain is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The individual is responsible for ensuring all guest rooms meet the highest standards as set by the hotel. The Housekeeping Supervisor oversees both Room Attendants and Houseman working on the assigned floors, conducting detailed inspections of their work.

1. Exceptional Room Quality & Cleaning Standards
In accordance with Capella brand service standards, ensure guest rooms, bathrooms, and related areas are maintained with the highest levels of cleanliness, comfort, and attention to detail. Consistently execute room cleaning and maintenance standards to meet luxury hospitality expectations and create a safe, comfortable, and memorable stay experience for every guest.

2. Guest Room, Floor Pantry Organization, Maintenance & Quality Management
Perform cleaning, organization, and maintenance of guest rooms and assigned public areas according to established operating procedures. Ensure room facilities, amenities, and overall environment are maintained in excellent condition. Complete daily guest room and floor pantry inspection records, proactively identify and report damages, irregularities, or maintenance requirements to ensure operational excellence.

3. Guest Relationship & Personalized Service
Maintain positive and professional interactions with guests throughout daily operations, demonstrating genuine hospitality, attention to detail, and a service-oriented attitude. Anticipate and respond to guest needs proactively to enhance the overall stay experience and build lasting, positive guest relationships.

4. Amenity Management & Operational Support
Manage guest room amenities, supplies, and related materials, including receiving, inventory control, stock counting, and monitoring to ensure sufficient availability and compliance with hotel standards. Provide administrative and operational support to the Housekeeping Department as required to ensure smooth departmental operations.

5. Hygiene, Safety Standards & Professional Work Practices
Adhere to hotel health, safety, and hygiene policies while performing daily housekeeping duties according to established standards. Ensure guest rooms and working areas consistently meet cleanliness, safety, and brand quality requirements. Maintain all cleaning equipment in a clean and well-functioning condition to enhance operational efficiency and service quality.

6. Team Collaboration, Training & Other Assigned Duties

Support Housekeeping Department operations by participating in required meetings, training programs, and team activities to continuously enhance professional skills and service standards. Assist with linen replacement, guest laundry services, and other housekeeping-related tasks as needed. Perform additional duties assigned by supervisors to ensure smooth and efficient departmental operations.