房務部-夜班房務主任 Housekeeping-Housekeeping Overnight Supervisor

夜班房務主任負責監督夜間客房服務的順利且高效運作。此職位確保客房、公共區域及後勤設施維持最高標準的清潔、安全與整潔，同時支援賓客需求，並為隔日的酒店營運做好準備。

客房與公共區域維護

• 依據最高客房部標準，清潔並整理客房、套房及指定區域，並依需求補充備品與用品。
• 執行夜間整理／夜床服務，並即時處理客房相關需求。
• 維持夜間公共區域、走廊及服務區域的整潔與秩序。
• 及時回報維修需求、安全隱患及異常房況。

賓客服務

• 以有禮且謹慎的態度回應賓客需求並遞送備品，同時確保其隱私、安全與資訊保密。

團隊合作與回報

• 與夜班主管及前台密切合作，掌握房態與賓客需求，並協助完成夜間清潔任務。
• 依標準流程處理遺失物品，並負責安全使用各項設備與清潔用品。

健康與安全

• 確實遵守所有化學品操作、防火安全及衛生清潔相關標準作業流程。
• 維持安全、有序且高效的工作環境，保障自身與同仁的工作安全。

The Housekeeping Overnight Supervisor oversees the smooth and efficient operation of housekeeping services during the night。 This role ensures that guest rooms, public areas, and back-of-house facilities are maintained to the highest standards of cleanliness, safety, and presentation, while supporting guest requests and preparing the hotel for the following day’s operations。

Room & Public Area Care

• Clean and service guest rooms, suites, and designated areas according to the highest housekeeping standards, replenishing supplies and amenities as needed.
• Perform nightly refresh/turndown service and respond to in-room requests promptly.
• Maintain cleanliness and order in public areas, corridors, and service zones throughout the night.
• Promptly report maintenance issues, safety hazards, and any unusual room conditions.

Guest Service

• Respond to guest requests and deliver amenities with courtesy and discretion, while ensuring privacy, safety, and confidentiality at all times.

Teamwork & Reporting

• Coordinate closely with the Overnight Supervisor and Front Office to stay informed of room status and guest needs, and support timely completion of nightly assignments.
• Follow proper procedures for lost and found items, and handle all equipment and cleaning materials safely and responsibly.

Health & Safety

• Strictly adhere to chemical handling, fire safety, and hygiene protocols in accordance with hotel standards.
• Maintain a safe, organized, and efficient work environment to ensure the well-being of all team members.