Farm Products Sales Coordinator

Shelburne Farms Job Description

Position Title: Farm Products Sales Coordinator

Supervisor: Cheese and Catalog Manager

Employment: Year-round, Full Time

Location: In-person (Shelburne, VT)

Start Date: Immediate opening

Pay range: $52,000-$57,000

Who We Are

Shelburne Farms is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future. We realize our mission by integrating three key areas of activity: our programs, place, and products.

Position Objective

This position supports a healthy local food system and advances the Farm’s mission to inspire and cultivate learning for a sustainable future by providing excellent cheddar cheeses, maple syrup and other farm products to customers who become an engaged part of our community and landscape through this interaction.

Key Responsibilities

● Maintain and grow our positive Mail Order customer relationships. Be a leader for the department for this most important role.

● Primary point of contact for our Mail Order customers throughout the year. Will manage orders from beginning (by phone or on-line) to end (delivered to shipping), as well as any follow-up needed for customer support.

● Support to Cheese Sales Manager and the expanded Holiday Mail Order Team for systems, staffing, training, and problem solving for the peak holiday season. This includes writing/maintaining detailed instruction manuals.

● Support the Cheese Sales Manager develop and maintain close working relationships with our wholesale and distributor customers and ensure easy and speedy ordering and fulfillment for them.

● Primary responsibility for maintaining the functionality and currency of our two software systems: Orderbot (inventory and order management software) and CV3 (on-line Mail Order store website), including product content.

● Primary interface with accounting, IT, and development for customer transactions and integrated financial and technology functions.

Qualifications and Requirements

● Outstanding and proven customer service skills.

● Strong computer skills including facility with Excel, order management systems, and website back ends. Working knowledge of Orderbot and CV3 preferred. Some facility with HTML editing are beneficial.

● Excellent written communication skills

● Independent and self-reliant, with a ‘continuous improvement’ mindset.

● Strong attention to detail, as well as ability to optimize the integration of systems.

● Support a continuous effort to build and sustain a diverse and welcoming working and learning environment for all program participants, guests, and staff.

Detailed Duties and Responsibilities Include:

● Daily importing web orders and taking phone orders.

● Migrating orders through complete order processing system

● Making trade-offs to optimize shipping choices for each order including customer expectations, product quality, and cost.

● Fill in for Cheese Sales Manager during absences to ensure Wholesale and Distributor customers are taken care of.

● Support the Cheese Sales Manager with timely invoicing, and monitoring/collection of accounts receivable.

● Support marketing and sales initiatives undertaken by the department

● Focal Point for web-site and inventory/order management system trouble-shooting and primary interface to our software suppliers for tech support and new feature development.

● Key customer support problem solver for failed orders, customer web-site difficulties, and credit card issues.

● Keep Orderbot database , CV3 database, and accounting dept. current with our latest products, costs, and prices.

● Manage weekly tracking and invoice reconciliation of FedEx shipments/charges. Data analysis of shipper performance metrics.

● Awareness of inventory levels of books and printed materials in deep storage that are used by Mail Order.

● Manage recurring orders (cheese club, etc.)

● Support staff data requests.

● Contribute to catalog development and product planning activities.

● Reconcile daily payments.

● Support internal farm transfers and staff shipping requests.

● Daily check-in and pick-up from WC for shared orders/deliveries being sent M.O.

Benefits

For year-round, full-time staff: Benefit summary here for 2026 benefits.

Deadline to Apply

Applications will be reviewed as received until the position is filled.

Compensation

The current salary range for this position is $52,000 - $57,000. Final salary will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.