Farmers Insurance Customer Service Representative

Job Description

Make a Difference Every Day. Build Relationships. Grow Your Career.

At our Farmers Insurance, we're more than an insurance company—we're trusted advisors dedicated to protecting what matters most. We're looking for a friendly, detail-oriented, and customer-focused Customer Service Representative who enjoys helping people and creating exceptional customer experiences.

If you're a positive team player who thrives in a fast-paced environment and loves solving problems, we'd love to meet you!

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Licensing Assistance Available
• Ongoing Training
• Team Building Events
• Work-Life Balance
• Licensing assistance available
• Business casual attire
• Networking events
• Paid holidays
• Software taring modules
• Weekly team meetings
• Collaborative work environment

Responsibilities

• Deliver exceptional customer service by assisting clients with policy questions, changes, renewals, billing, and claims support.
• Build lasting relationships through personalized service and proactive communication.
• Schedule appointments and follow up with clients to ensure their needs are met.
• Work closely with team members to provide a seamless and outstanding client experience.

Requirements

• Property & Casualty Insurance License preferred, or willingness to obtain one with district support.
• Bilingual, fluent in both English and Spanish is beneficial.
• Outstanding organizational skills with the ability to prioritize tasks and multitask in a fast-paced environment.
• Strong interpersonal skills and the ability to build lasting customer relationships.
• Detail-oriented with strong problem-solving and critical-thinking abilities.