Farmers Insurance Customer Service Representative (In-Office Position) (copy2)

Job Description

Cisneros Insurance Agency, a top-performing Farmers Insurance Agency with over 25 years of consistent growth, is seeking an experienced and motivated Customer Service & Sales Representative (CSSR) to join our in-office team.

The ideal candidate has an active California Insurance License, will be Spanish-speaking, have a solid understanding of personal lines insurance products, a passion for helping clients, and a strong drive to meet sales goals. This position combines customer service and sales assisting clients with their existing policies while also identifying opportunities to cross-sell and bring in new business.

We are looking for someone who enjoys working in a fast-paced, team-oriented environment and takes pride in delivering excellent customer experiences. Our agency primarily serves clients in California and is also licensed in Arizona and Texas.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Assist clients with all personal lines insurance transactions by phone and in person.
• Deepen customer relationships by identifying and offering additional coverage options, including auto, home, renters, condo, life, and specialty products.
• Contact existing clients to conduct policy reviews and recommend coverage updates.
• Accurately generate and process high-volume insurance quotes.
• Deliver exceptional customer service by providing timely, efficient, and accurate support.
• Manage client records and documentation in the agency management system.
• Maintain effective communication and follow-up with clients to ensure satisfaction.
• Meet or exceed the agency's sales expectation of at least $15,000 in new business premium per month.
• Work collaboratively with the team to create a positive and productive office environment.
• Demonstrate a genuine passion for helping clients and doing what's right for their insurance needs.

Requirements

• Must Have an Active California Property & Casualty License
• Minimum 3 year of insurance industry experience in sales or customer service preferred.
• Strong understanding of personal lines insurance products (auto, home, renters, etc.).
• Excellent communication and customer service skills, both in person and over the phone.
• Bilingual in English and Spanish required; the ideal candidate is fluent in both.
• Proven ability to meet sales goals and maintain high productivity.
• Strong attention to detail and organizational skills.
• Dependable, positive attitude, and team-oriented mindset.
• Must be able to work full-time from our office location.