Fashion Support Consultant (Italian -speaking) - On-site GS02

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Fashion Support Consultant you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. As a Fashion Support Consultant on our team, you will: - Take incoming customer and from boutiques and shops calls and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained Concentrix is a great match if you: - Have a proficient or bilingual level of Italian, and advanced level of English - Have minimum of 1-year relevant experience in fashion retail or retail - Have knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have exceptional customer-facing and customer-care skills - Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office What's in it for you - Full-time 39 hours/week permanent contract: rotative Monday to Saturday 8:00 - 19:00 - Salary 19 623 euros gross/year + up to 1 200 euros gross/year in bonus - Central office location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."