Fault Management L1 Engineer 2

Fault management Engineer is monitoring the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the first level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

• Undertakes function through analysis of status or performance indicators makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities through knowledge and technical experience.

• Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.

• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively..

• May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .

• May monitor the set of CR’s received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources..

You have:

• Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 6-10 years of experience.
• Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
• Hands-on experience & knowledge of Nokia Service Architecture.
• Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
• Experience in designing and delivering solutions such as BNG.
• Knowledgeable on Network Management Systems, networking concepts and related technologies
• Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
• Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had:

• Experience with following hardware:
• Routing & Switching: Cisco, HP, Arista FortiGate
• WIFI: Aruba, Cisco
• Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
• Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
• SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud