Federal Network Support Engineer (Intermediate)

Intermediate Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.

Key Responsibilities

• Lead triage and mitigation of moderate complexity Livesite incidents, customer-reported incidents, and deployment incidents
• Perform optical SPAN monitoring and mitigations for network performance optimization
• Support WAN incidents and coordinate resolution activities
• Execute end-to-end deployment of Microsoft ExpressRoute devices for specific sites, including onboarding to GWM
• Validate and troubleshoot buildout configurations before production deployment
• Technical Problem-Solving
• Conduct root cause analysis on recurring incidents and develop preventive measures
• Issue Letters of Authorization (LOAs) and perform operational readiness tests with Microsoft partners
• Support Decom activities including networking decom for federal cloud environments
• Provide technical guidance to Tier 1 engineers during complex incidents
• Contribute advanced troubleshooting guides and technical documentation to knowledge base
• Collaboration & Escalation Management
• Serve as primary escalation point for Tier 1 support teams
• Coordinate with Microsoft partners (ATT, BT, Verizon, Equinix, etc.) on capacity planning and onboarding
• Manage end-to-end contract sign-off process for new Microsoft Partners
• Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation
• Participate in post-incident reviews and contribute to continuous improvement initiatives

Required Qualifications

• Work onsite in Fairfax, Va
• Must be a US citizen currently residing in the United States (US)
• Dual citizenship is not allowed under this work
• Must hold an unexpired US Passport book
• Must be able to obtain and maintain a DoD Secret and CJIS background check      
• 3-4 years of experience in network operations or technical support
• Understanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologies
• Working knowledge of Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
• Experience with network monitoring tools and SPAN/packet capture analysis
• Experience with ticketing systems and incident management processes
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently in a 24x7 operational environment
• Strong attention to detail and commitment to documentation standards
• Customer service orientation with ability to manage multiple priorities
• Familiarity with network automation concepts and scripting (PowerShell, Python) preferred

Preferred Qualifications

• Experience with federal government cloud environments
• Cisco CCNP or equivalent networking certification
• Prior experience in Managed Service Provider (MSP) or cloud operations environment

Required Certifications (One or More)

• MSFT Azure Certifications
• ACE-A (Arista Certified Engineer – Associate)
• ACE-S (Arista Certified Engineer – Specialist)
• JNCIA-Junos (Junos, Associate)
• JNCIS-SP (Junos, Specialist)
• JNCIS-ENT (Junos, Specialist)
• Net+ (CompTIA Network Plus)
• CompTIA Security+
• CCNA (Cisco Certified Network Associate