Federal Student Aid Regulatory Case Analyst
Summary
The Federal Student Aid Regulatory Case Analyst reviews and resolves complex consumer financial cases for the Department of Education by applying Title IV statutes and regulations. The role involves gathering documentation and preparing written determinations to ensure compliance within a performance-based contract environment.
Job Title: Federal Student Aid Regulatory Case Analyst
Department: Operations – Services
Reports To: RavenTek Program Manager
Location: Remote
Schedule: Monday – Friday
Hours: Full-time, 40-hours/week
FLSA Status: Hourly, Nonexempt
Clearance: Public Trust
Position Summary
The Federal Student Aid Regulatory Case Analyst supports the Department of Education, Federal Student Aid (FSA) Ombudsman by reviewing, analyzing, and resolving complex consumer financial and regulatory cases in accordance with applicable federal statutes (Title IV), regulations, and established program guidance. This role performs comprehensive case reviews, gathers and evaluates documentation from multiple sources, applies statutory and regulatory criteria, and prepares structured written determinations for both internal and government review. This position is accountable for maintaining high standards of accuracy, documentation integrity, and productivity within a performance-based contract environment. The performance of this position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer.