Ferman Chevrolet Brandon- Master Service Technician

Position Summary

The Master Service Technician is a highly skilled automotive technician responsible for diagnosing, repairing, and maintaining complex vehicle systems to manufacturer and dealership standards. This position requires advanced technical knowledge, strong diagnostic abilities, and the ability to efficiently complete complex mechanical and electrical repairs while delivering a high level of service and workmanship for every guest.

Essential Duties and Responsibilities

• Perform advanced diagnosis, maintenance, and repair of automotive systems, including engine, transmission, electrical, steering, suspension, braking, HVAC, and drivetrain systems.
• Diagnose complex mechanical and electrical concerns using manufacturer diagnostic equipment, scan tools, service information, and established diagnostic procedures.
• Perform repairs accurately and efficiently in accordance with dealership and manufacturer specifications.
• Complete required inspections and identify additional maintenance or repair needs based on vehicle condition and manufacturer recommendations.
• Clearly document diagnostic findings, repairs performed, parts used, and recommended services on repair orders.
• Communicate with Service Advisors regarding vehicle condition, diagnostic results, recommended repairs, and anticipated repair requirements.
• Perform warranty repairs in accordance with manufacturer policies and documentation requirements.
• Verify completed repairs through appropriate testing and quality-control procedures.
• Maintain required manufacturer training and certifications applicable to the position.
• Stay current on manufacturer technical information, service bulletins, diagnostic procedures, and emerging vehicle technology.
• Assist other technicians with complex diagnostic or repair concerns when appropriate.
• Maintain productivity and quality standards while ensuring repairs are completed correctly.
• Maintain and properly care for dealership-owned equipment, tools, and diagnostic devices.
• Keep the assigned work area clean, organized, and compliant with dealership safety requirements.
• Follow all dealership, manufacturer, OSHA, environmental, and safety procedures.
• Properly handle and dispose of hazardous materials, fluids, batteries, and other regulated automotive materials.
• Protect guest vehicles from damage by following dealership vehicle-care procedures.
• Road test vehicles when necessary and when authorized to verify guest concerns and completed repairs.
• Attend required dealership and manufacturer training programs and meetings.
• Perform other duties as assigned.