Ferman Chevrolet of Brandon- Body Shop Manager

Position Summary

The Body Shop Manager is responsible for overseeing the daily operations of the dealership’s collision repair department, including repair scheduling, staff supervision, guest service, quality control, and financial performance. This position ensures all repairs are completed efficiently, safely, and in accordance with manufacturer, insurance, and dealership standards. The ideal candidate is a motivated leader with strong collision repair knowledge, operational management skills, and a commitment to guest satisfaction.

Essential Duties and Responsibilities

• Manage daily operations of the body shop, including workflow, scheduling, and repair production.
• Supervise body shop staff, including estimators, technicians, painters, and support personnel.
• Monitor repair quality, cycle times, productivity, and guest satisfaction.
• Review estimates, supplements, repair orders, and invoices for accuracy and completeness.
• Coordinate with insurance companies, vendors, and parts departments to ensure timely repairs.
• Maintain compliance with manufacturer requirements, OSHA regulations, and dealership policies.
• Address guest questions, concerns, and escalated service issues professionally and promptly.
• Assist with hiring, training, coaching, and performance evaluations of body shop employees.
• Monitor departmental financial performance, expenses, and profitability goals.
• Ensure proper maintenance and organization of body shop equipment and facilities.
• Promote and enforce workplace safety standards and procedures.
• Track operational performance metrics and implement process improvements as needed.
• Maintain effective communication with dealership management and other departments.
• Support inventory control and materials management within the body shop.
• Perform additional management duties as assigned.