Ferman Chrysler Jeep Dodge Ram of New Port Richey- Sales Associate

Position Summary

The Automotive Sales Associate is responsible for assisting guests throughout the vehicle purchasing process while providing an exceptional dealership experience. This position builds relationships with guests, identifies their vehicle needs, demonstrates vehicle features and benefits, and guides guests through the sales process in a professional and courteous manner.

Essential Duties and Responsibilities

• Greet guests promptly and professionally and provide a welcoming dealership experience.
• Build relationships with guests to understand their vehicle needs, preferences, and purchasing goals.
• Maintain a thorough knowledge of new and pre-owned vehicle inventory, features, options, specifications, and available programs.
• Present and demonstrate vehicles based on guest needs and interests.
• Conduct vehicle test drives in accordance with dealership procedures.
• Provide accurate information regarding vehicle features, technology, warranties, and available products.
• Assist guests throughout the vehicle selection and purchasing process.
• Work closely with Sales Managers and Finance personnel to ensure a smooth and efficient sales experience.
• Follow up with prospective and existing guests by phone, email, text, or other approved communication methods.
• Maintain accurate and complete guest information and sales activity within the dealership's customer relationship management (CRM) system.
• Respond promptly and professionally to internet leads and other guest inquiries.
• Maintain ongoing communication with guests before, during, and after the sale.
• Ensure vehicles are properly prepared for delivery and provide a thorough explanation of vehicle features and technology at the time of delivery.
• Develop and maintain relationships with previous guests to encourage repeat and referral business.
• Meet established dealership sales and performance expectations.
• Participate in dealership sales meetings, training programs, and manufacturer training as required.
• Maintain a professional appearance and conduct consistent with dealership standards.
• Follow all dealership policies, procedures, and applicable federal, state, and local requirements.
• Perform other duties as assigned.