Ferman Collision Center North Tampa- Body Shop Estimator

Position Summary

The Body Shop Estimator is responsible for inspecting damaged vehicles, preparing accurate repair estimates, and coordinating with guests, insurance companies, and technicians throughout the collision repair process. This position ensures all repair plans are complete, accurate, and compliant with insurance and manufacturer standards while supporting efficient workflow and high guest satisfaction. The ideal candidate is detail-oriented, guest-focused, and knowledgeable in collision repair estimating and insurance procedures.

Essential Duties and Responsibilities

• Inspect damaged vehicles and assess repair needs in accordance with industry standards.
• Prepare accurate repair estimates using approved estimating systems.
• Communicate with guests regarding repair options, timelines, and insurance processes.
• Coordinate with insurance adjusters to obtain approvals and supplements as needed.
• Review and adjust repair plans based on supplemental damage findings.
• Work closely with technicians to ensure repair accuracy, quality, and efficiency.
• Document all vehicle damage thoroughly with notes and photographs.
• Maintain compliance with OEM repair procedures, insurance guidelines, and dealership policies.
• Monitor repair progress and update customers throughout the repair process.
• Ensure all repair orders, invoices, and documentation are complete and accurate.
• Support cycle time goals, profitability targets, and customer satisfaction standards.
• Maintain strong relationships with insurance partners, vendors, and dealership staff.
• Address guests questions and concerns in a professional and timely manner.
• Perform additional duties as assigned by body shop management.