FERRAGAMO • Assistant Store Manager 店副理 • 高雄

■ JOB MISSION
The Assistant Store Manager plays a key part in leading the team, developing staff capabilities, and maintaining a customer-centric environment to enhance store productivity and profitability.

Acts as a role model on the sales floor, providing leadership, coaching, and real-time feedback to ensure the team consistently exceeds brand service standards.

■ MAIN RESPONSIBILITIES

• Sales & Business Performance
• Take ownership and accountability for store and individual sales performance
• Monitor and drive KPIs, including:
• SPT
• UPT
• Conversion Rate
• Support the planning and execution of daily, weekly, and monthly sales action plans
• Foster a high-energy, sales-driven, and service-oriented store environment

• Client Experience & CRM
• Ensure all clients receive service aligned with brand standards
• Ensure daily operations are executed efficiently without compromising service quality
• Support Store Manager in handling customer feedback and complaints
• Develop new clients and contribute to the growth of the CRM database
• Maintain and strengthen long-term relationships with clients through regular follow-ups

• Leadership & Team Management
• Support the Store Manager in leading, motivating, and coaching the team to achieve sales targets
• Provide on-the-job training and continuous development to team members
• Supervise and guide team members on client engagement and service standards
• Assist in resolving team conflicts in a timely and effective manner
• Lead by example on the sales floor, maintaining a dynamic and client-focused atmosphere

• Operations & Execution
• Support daily store operations, ensuring smooth and efficient workflows
• Identify potential operational challenges and propose solutions to Store Manager
• Assist in planning and executing action plans to address business needs and improve performance
• Demonstrate effective time management and organizational skills

• Cash Management
• Handle store transactions and ensure accuracy in daily cash reconciliation
• Manage tourist tax refund processes (if applicable)
• Oversee petty cash and payments to third-party vendors

• Stock & Inventory Management
• Ensure stockroom is well-organized and merchandise is easily accessible
• Ensure accurate recording of all stock movements to minimize loss
• Support inventory control processes and stock accuracy